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Select RMA type
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Instrument RMA
Diving Sensor RMA
Industrial Sensor RMA
Medical Device or Sensor RMA
Diving Sensor RMA Questionnaire
Complete this section and the RMA information section for Diving Sensor RMA Requests
Sensor Class
Serial Number
Describe the failure symptoms and behavior noticed to conclude the device or sensor is bad
How soon after installation was the failure behavior noticed?
Comments
Instrument Model Number
Instrument Serial Number(s)
Sensor output (mv) when sensor is in ambient air
Industrial Sensor RMA Questionnaire
Complete this section and the RMA information section for Industrial Sensor RMA Requests
Sensor Class
Serial Number
Describe the failure symptoms and behavior noticed to conclude the device or sensor is bad
How soon after installation was the failure behavior noticed?
Comments
O
2
Concentration - Normal (ppm/%)
O
2
Concentration - Minimum (ppm/%)
O
2
Concentration - Maximum (ppm/%)
What is the background gas
Is there any CO
2
present? If yes, how much?
Any oxidizing agents? (for example Cl2, F2, NO2, etc.)
Oxidizing Agent Levels
Any Sulfur gases? (for example H2S, SO2, etc.)
Sulfur Gas Levels
Possiblity of Condensation?
Yes
No
Condensation Type
Have sample gas lines to and in the analyzer been leak checked by changing the flow or other method?
Was the O-ring in the analyzer (where the cell is installed) checked and confirmed that it isn't old or improperly seated?
Yes
No
What is the ambient temperature?
Temperature variations?
Yes
No
What is the sample temperature?
Sample temperature variations?
Yes
No
What is the sample pressure?
Sample pressure variations?
Yes
No
What is the analyzer's model?
Analyzer Serial Number?
Medical Device and Medical Sensor RMA Questionnaire
Complete this section and the RMA information section for Medical Device and Medical Sensor RMA Requests
Sensor Class
Serial Number
Describe the failure symptoms and behavior noticed to conclude the device or sensor is bad
How soon after installation was the failure behavior noticed?
Comments
Instrument Model Number
Instrument Serial Number(s)
SampleGas Components and %
Operating O
2
Concentration %
Approximate hours at Operating Concentration
Operating Temperature
Operating Pressure
Point of Failure
During calibration
While in use
Make and Model Number of the Device our sensor(s) are used with
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