Preventive Maintenance Program
Just as you bring your car into the repair shop for regular service, Teledyne's instruments and systems work best when properly maintained. For that reason, Teledyne has established the Preventative Maintenance Program to help you protect your investment.
Following are the frequently asked questions about our program:
1) Is the maintenance done in the field or can I send in my analyzer for a tune-up?
A customer can send instruments in for servicing to our repair department at the factory or they can request field service.
The choice for field service usually depends on (a) the size of the instrument, (b) the urgency, or (c) convenience.
a) With larger systems and instruments, it is not practical to uninstall and ship the unit. That would require a reinstall and restart when returned to the customer. Therefore it is easier for Teledyne to visit the customer.
b) Perhaps the customer cannot afford the process down-time to send the instrument back to the factory. In this case, field service can be done in a day or a few days depending on the instrument and its condition.
c) Finally, it is convenient to have a member of Teledyne's professional service staff come out and service the analyzer. In addition, we can review the operation of the instrument as it is installed and provide insight if we see any conditions on site that will adversely affect the operation of the instrument. It is also a great opportunity to answer questions and make recommendations.
The Preventative Maintenance Program should be a part of a company's over-all service schedule.
2) What services are done to the instrument?
a) FUNCTION CHECK: We check all the functions of the instrument (electrical and mechanical). If we uncover any failure, we troubleshoot to find the cause and make the repair to bring the instrument up to its specifications.
b) INSTRUMENT CALIBRATION: This includes a gas and leak check, and verification that the displayed gas readings match the expected output signals so the customer can use the output signal to monitor the analyzer's reading remotely.
3) How often should such a service be performed?
Teledyne generally recommends annual or biannual maintenance depending on the instrument and the application.
4) Is there anything else I should know?
We also offer instrument training on site or here at the factory. Our experts will visit your company and train personnel on operations, calibration, and maintenance of Teledyne analyzers. We can provide both classroom and hands-on instruction. On-site training is subject to service calls rates; for training at the factory in City of Industry, CA USA, please contact TAI for details.
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Teledyne Analytical Instruments 16830 Chestnut St City of Industry, CA 91748 USA